Privacy Policy
Last updated: August 2026
1. Who we are
ExtermicoSan Services Ltd is a private limited company registered in England and Wales (Company number: 17350252). Our registered address is 47, Buckingham Green, Portsmouth, PO1 4LN.
We can be contacted at [email protected].
We are the data controller for personal information collected through this website and through enquiries submitted to us.
2. What information we collect
We may collect the following types of personal information:
- Contact information — name, email address, and phone number (if provided)
- Property or business information — property type, address or location details, and business name (if provided)
- Enquiry information — issue noticed, pest type, affected areas, access details, and any other information you provide voluntarily in an enquiry
- Photographs — if you choose to share photos as part of your enquiry
- Communication records — emails and messages exchanged as part of an enquiry or follow-up
- Website usage data — basic technical information such as browser type and pages visited, collected via cookies or analytics if applicable
3. How we use your information
We use the information you provide to:
- Respond to and process pest-control, disinfecting, and sanitisation enquiries
- Communicate about your enquiry, including follow-up questions and treatment discussions
- Arrange and coordinate treatment visits where agreed
- Provide prevention and follow-up guidance where requested
- Maintain records of enquiries and communications for operational purposes
- Comply with legal obligations
We do not use your personal information for unsolicited marketing purposes.
4. Legal basis for processing
We process your personal information on the following legal bases:
- Legitimate interests — to respond to and process your enquiry as a prospective or existing customer
- Contract — where an agreement has been entered into for services
- Consent — where you have given explicit consent, for example by ticking the consent box on our enquiry form
- Legal obligation — where required by applicable law
5. How we store and protect your information
Your personal information is held securely and accessed only by ExtermicoSan Services Ltd for the purposes set out in this policy. We take reasonable steps to protect personal data from unauthorised access, disclosure, alteration, or destruction.
We do not sell, rent, or trade your personal information to third parties.
6. Data retention
We retain personal information for as long as is necessary to fulfil the purpose for which it was collected, to respond to enquiries, and to comply with any legal obligations. Enquiry records are retained for a reasonable operational period. If you would like your information removed, please contact us at the email address below.
7. Sharing your information
We do not share your personal information with third parties except:
- Where necessary to carry out agreed services (for example, subcontractors, if applicable)
- Where required by law or regulatory authority
- With your explicit consent
Our website may use third-party services such as email delivery providers. If any such service processes personal data on our behalf, they are required to handle it in accordance with applicable data protection law.
8. Cookies
Our website uses essential cookies to function correctly. If analytics or non-essential cookies are implemented, these will be disclosed and managed through our Cookie Policy. You can manage cookie preferences through the cookie banner on our website.
9. Your rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal obligations)
- Object to or restrict processing of your personal information in certain circumstances
- Request portability of your personal information where applicable
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [email protected].
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Continued use of this website following any changes constitutes acceptance of the updated policy.
11. Contact us
For any questions about this Privacy Policy or how we handle your personal information, please contact:
ExtermicoSan Services Ltd
47, Buckingham Green,
Portsmouth, PO1 4LN
[email protected]